Why Bloggers, Marketers, and Coaches Shouldn't Use MailChimp for their Email Provider
Today I got dumped.
Yep, the big monkey in the sky decided that, after using them for over a year to send out my 1099 Mom email newsletters, I was in violation of their TOS. It all started after I spent over an hour crafting this month's email newsletter (full of legit freelance postings and tips for balancing work and family), and got this email instead of the newsletter:
Omnivore detected content, keywords, or activity that can sometimes tell us harmful information is being sent through our service. The account requires human review at this time. To begin the review, you can either log in to the account and follow the instructions on your dashboard or visit our Contact Us page here: http://kb.mailchimp.com/contact. Be sure to choose 'MailChimp Compliance' in the drop down menu to reach us directly.
We appreciate your patience during our human review and can usually resolve the issues within 24 hours to get you sending again.
The MailChimp Compliance Team
I followed their instructions and simply sent a message for them to get back to me on my review. I immediately received an email from their account team: Kennedy, specifically:
Thanks for reaching out.
Thank you for interest in our service.
Work from home, Internet Lead-gen, Make money on online opportunities, etc.
We want you to know that we're sorry we can't help you, that we don't judge people, and we don't judge what industry you're in. Most importantly, as a business, we truly do want your money.
But there are just some very strict and complicated spam laws, spam filters, and ISP rules out there that we have to comply with in order to get emails reliably delivered for all of our customers. Some industries and list types tend to generate more than average complaint rates (legit or not) with their emails, which is a risk that we unfortunately cannot take.
Please email us back if you have other specific questions or comments that we can help you with.
MailChimp.com / System Compliance
I had heard all the bad things about MailChimp a year ago, when I started my list, but I didn't listen. I had heard how they weren't as "intuitive" or as "savvy" as Aweber, iContact, and the others. I hadn't heard that they would terminate my account with no notice for using the words "work at home". (Note that I don't sell ANYTHING on my blog. I have a few well-placed Google ads and Amazon aff links. I don't offer anything for sale, however.)
Now, before you go all "didn't you read the terms of service?" on me. I had. However, it never crossed my mind in a MILLION years that my industry was "make money online." It was more "start a small business from your living room." I guess they can't tell the difference, nor, do they want to.
So, it's good-bye to MailChimp. We had a nice run. I liked your templates. I didn't like your inability to distinguish my list from the list of a fake "mom blog" site.
If you have a site, blog, or business that tells others how to make a living using a computer OR you use affiliate links in any of your newsletters -- beware. MailChimp could dump you, too. You could lose a good chunk of your list in the transition to a new provider. You could also be locked out of your account and not even be able to get to your past newsletters for record-purposes (like me.)
Have you been dumped by MailChimp? If not, are you prepared to be?
Angie from The Work at Home Wife did a great article on getting ready to move. I recommend it.
Wanna Save? I have been using iContact for one of my other email lists for some time. I will now be changing my MailChimp list to that service. If you were thinking of signing up through them, use this link, and get a discount toward a paid account! (Disclosure: I'll get a credit, too!)